This audit found that the Department of Health and Human Services did not (1) develop a comprehensive training program, (2) determine optimal staffing levels, and (3) resolve critical help desk tickets in a timely manner. Details of these findings can be found in the Findings, Recommendations, and Responses section of the report. The Department agreed with the findings and recommendations.
North Carolina Families Accessing Services Through Technology (NC FAST)
Categorization and Details