This audit found that the Department of Health and Human Services did not (1) develop a comprehensive training program, (2) determine optimal staffing levels, and (3) resolve critical help desk tickets in a timely manner. Details of these findings can be found in the Findings, Recommendations, and Responses section of the report. The Department agreed with the findings and recommendations.

Division/Office
Audit Reports
Information Systems Audits
Document Entity Terms
General Government
Information Services and Security
First Published