An employee at the North Carolina Information Technologies Services (ITS) was erroneously overpaid $20,683 during a 25-month period. We recommend ITS comply with OSP regulations and compute overtime and call-back pay accordingly. In addition, we recommend ITS analyze the duties of the Facilities Maintenance Supervisor and determine options in an attempt to reduce the amount of call-back time required since he was paid an additional $36,416 or 85% of his base salary for the call-back time.

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