The audit found the Division of Motor Vehicles (DMV) and Department of Information Technology – Transportation (DIT-T) have not fully implemented the recommendations from the April 2024 legislative study Opportunities for Modernizing and Improving NCDMV Operations.  Specifically, the DMV and DIT-T have not:

·        Completed a comprehensive DMV Application System Modernization project plan.

·        Prioritized the components of the DMV’s IT infrastructure to enhance the customer experience.

·        Begun data cleansing procedures necessary for successful IT modernization.

·        Developed a comprehensive personnel management plan.

Details about each item are provided in the Findings and Recommendations section of the report. The DMV and DIT-T agreed with the findings and recommendations in the report.

Division/Office
All/Any Audit Types
Audit Reports
Information Systems Audits
Has Findings
High Profile
Document Entity Terms
Information Services and Security
First Published